Sales and Customer Service Representative - Training Provided

Job Description

Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Experience working with customer support.




Requirements

Minumun level of education: Grade 12 /N4 (Matric)
Availability for travel: No
Availability for change of residence: No
 
 
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